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FAQ
Frequently asked questions
General
Clothing Men's LGA Store curates, promotes, and sells the products on our website. Some items may be shipped directly by suppliers or logistics partners responsible for storing, picking, and shipping orders.This allows us to offer a wider variety of products and more competitive prices to our customers.
Delivery times may vary depending on the product, supplier, shipping location, and customer address.The estimated delivery time will be provided at the time of purchase or after order confirmation. In some cases, because the shipment is made by logistics partners, the delivery time may be longer than that of stores with their own stock.
If the estimated delivery time has not yet passed, we recommend waiting for the stated period.If the deadline has already passed, please contact our customer service department with your order number, full name, and the email address used for the purchase. Our team will check the situation with the supplier or shipping company responsible.
Yes, a cancellation can be requested. However, if the order has already been processed or shipped, you may need to wait to receive the product before initiating the return process.In online purchases, the consumer can exercise the right of withdrawal within 7 days, starting from the date of receipt of the product, according to the Consumer Protection Code.
Yes. You can request a return within 7 calendar days of receiving the product, in accordance with the right of withdrawal for purchases made online.For a return to be accepted, the product must be unused, in good condition, with the tag attached, in the original packaging whenever possible, and accompanied by all the items received.
To request an exchange or return, please contact our customer service department and provide the following information:Order number;Full name;Email used for the purchase;Reason for the request;Photos or videos of the product, in case you received the wrong, defective, or damaged item.After the analysis, our team will inform you of the next steps.
Sizes may vary depending on the model, brand, or supplier. Therefore, we recommend carefully checking the size chart available on the product page before completing your purchase.If you are unsure between two sizes, we suggest choosing the larger size or contacting our customer service before purchasing.
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